Terms and Conditions

Use of This Website

The website design and all text, graphics, information, content, and other material displayed on or downloadable from this website are either our property or used with permission. They are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission from the owner of such material. You may not modify the information or materials on this website in any way, or reproduce, publicly display, perform, distribute, or otherwise use any such materials for any public or commercial purpose. Any unauthorized use may violate copyright, trademark, privacy, publicity, and other laws and regulations.

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Shipping & Delivery

Most of our products do not incur a delivery charge; however, if there is one, delivery costs are calculated automatically during checkout. While every effort is made to ensure accuracy, factors beyond the control of Flower Shop may render these charges insufficient to cover the real-world cost of delivery. If this occurs, Flower Shop will contact you and advise you of the revised delivery charge prior to processing your order. You may then choose to accept the corrected charge, arrange an alternative delivery method with Flower Shop, or decline the order.

Same-day delivery can be arranged throughout all metropolitan cities in Australia on orders placed before 1:00 pm in the recipient's time zone.

Our Local Delivery Areas in Western Australia (WA)

Alfred Cove, Applecross, Ardross, Armadale, Attadale, Atwell, Aubin Grove, Baldivis, Banjup, Bateman, Beaconsfield, Beckenham, Beeliar, Bentley, Bertram, Bibra Lake, Bicton, Booragoon, Brentwood, Brookdale, Bull Creek, Burswood, Byford, Calista, Canning Vale, Cannington, Claremont, Champion Lakes, Cockburn Central, Como, Coogee, Coolbellup, Cooloongup, Cottesloe, Crawley, Dalkeith, East Fremantle, Ferndale, Floreat, Forrestdale, Fremantle, Gosnells, Hamilton Hill, Hammond Park, Harrisdale, Haynes, Henderson, Hilbert, Hillman, Hilton, Hope Valley, Huntingdale, Jandakot, Jolimont, Karawara, Kardinya, Kenwick, Kwinana, Lake Coogee, Langford, Leda, Leeming, Lynwood, Maddington, Manning, Medina, Melville, Mosman Park, Mount Pleasant, Munster, Murdoch, Myaree, Naval Base, Nedlands, North Coogee, North Lake, Oakford, O'Connor, Orelia, Palmyra, Parkwood, Parmelia, Peppermint Grove, Perth, Piara Waters, Port Kennedy, Riverton, Rockingham, Rossmoyne, Samson, Safety Bay, Seville Grove, Shelley, Shoalwater, South Fremantle, South Lake, South Perth, Southern River, Spearwood, Subiaco, Success, Swanbourne, Thornlie, Treeby, Victoria Park, Waikiki, Wandi, Warnbro, Waterford, Wattleup, Wellard, Welshpool, Wembley, White Gum Valley, Willagee, Willetton, Wilson, Winthrop, Yangebup, Fiona Stanley Hospital

Please Note

  1. Free delivery, if offered, applies only to online orders.
  2. If the recipient's address is outside our local delivery areas (listed above), the order will be forwarded to an Interflora florist in the recipient's area. If there is no Interflora florist available, we will cancel the order and issue a refund.
  3. If forwarded to an Interflora florist, we act solely as a facilitator between the sender/customer and Interflora. (Customers using our service to send flowers through Interflora usually save on delivery and other charges.)
  4. Deliveries to remote areas may not be same-day guaranteed and/or may incur additional costs. In such cases, the order will be placed on hold and processed once the sender agrees to the delivery date and/or additional cost.
  5. For specific time deliveries, please order two days in advance. If we determine we cannot deliver at the requested time, we will cancel the order and provide a full refund.
  6. Today's Special products are available only to the suburbs listed on the product page. Orders outside those suburbs will be cancelled and refunded.

Our Courier Delivery Procedures

  • We will attempt to hand-deliver your order.
  • If no one answers at the door, we will leave the order at the front door or in a safe spot. An SMS and photo will be sent to the recipient’s mobile number (if provided).
  • If we cannot deliver (e.g., gated access), a re-delivery fee of $16.00 applies for each additional attempt.

Privacy & Security

Flower Shop, the flowers, hampers & gifts online store, is committed to protecting the privacy of its subscribers and customers. This statement outlines our privacy and data protection policy.

Collection and Use of Personal Information. Personal details of subscribers are collected and processed upon registration to our mailing list via website forms. This information is used to notify members of events, new products, and relevant items. User information is retained for in-house research to improve customer understanding and product development, build marketing profiles, and aid strategic development. Results are anonymised or aggregated and will not reveal personal facts about individual customers.

Subscriber Choice. Our registration and newsletter pages provide choices regarding promotional activity and communications. When you complete the Spearwood Florist newsletter signup, you will be subscribed to receive product and promotion updates.

Cookies. A cookie is a small file placed on your device after visiting our website. It helps you move quickly around our site by recording previous visits. Cookies may retain a username and IP address, as well as anonymised demographic statistics for research. We never associate this with personal data. You can delete cookies at any time.

Security Policy / Security Guarantee. Spearwood Florist maintains appropriate measures to ensure personal details are not misused, destroyed, lost, or altered. On occasion, customer information may be passed to data processors (e.g., fulfilment bureaus, database consultants) who act only on our instructions to perform required services.

Transfer of Personal Data Overseas. Given the global nature of the internet, using it to collect and process personal data may involve international transmission. By browsing and communicating with us online, you acknowledge and agree to this processing.

Updating Membership Details. Keep your contact information current to avoid missing correspondence. You may update your personal information at any time by editing your profile.

Changes to this Privacy Notice, Conditions of Use and Notices. These may change over time. Please check this page periodically. This privacy notice was most recently changed on January 16, 2011.

Substitution Policy

Images on this site are guides only and may not exactly match the final product. Every natural flower stem is unique, and varieties differ depending on seasonal availability. Bulbs also bloom differently at various times of the year, and colour tones may vary. Spearwood Florist reserves the right to make fair and reasonable substitutions based on the practical availability of flowers, items, and containers.

Returns & Replacements

We take our business seriously and don’t want poor quality or damaged goods to spoil your message. Our flowers are fresh and stored under refrigeration to ensure longevity. We stand by every bouquet, box arrangement, and floral product. If delivered flowers are damaged, wilted, or otherwise substandard, we will replace them with an equivalent or better arrangement.

To help us address concerns, please email a photo of the product to mail@spearwoodflorist.com.au within 24 hours of receipt.

Ordering

Offer to Purchase. By placing an order on this website you are offering to purchase selected products at the shown prices. We reserve the right to refuse any offer to purchase for reasons including out-of-date pricing, inability to supply stock, or incorrect freight calculations. Where a problem occurs, we will contact you with options. We will not debit your credit card until we are satisfied we can supply your order at the agreed pricing. Processing your payment and shipping the goods indicates acceptance of your offer.

You can place orders online 24/7/365. Orders received after 1:00 pm WST on weekdays, and on Sundays or public holidays, will be processed and delivered the next available business day. Feel free to call us on +61 (08) 9418 3532.

Payment, Pricing & Promotions

Payment

Our payment options are safe and secure. You can purchase with major credit cards like Visa and Mastercard, or PayPal. Credit card payments are processed via 128-bit SSL encryption to keep your details safe. We do not store your payment details.

Pricing

Flower Shop uses best endeavours to ensure pricing accuracy. Prices displayed are current at that point in time and may change without notice (e.g., sales or supplier changes). When price changes occur, they are updated on the website. Prices include GST and exclude freight and handling.

Promotions

Coupons/vouchers cannot be used in conjunction with any other offer. Where a physical coupon must be presented, only original vouchers are valid (reproductions are not accepted). The voucher must be surrendered at redemption.

Viewing Orders

If a product offered on the website requires you to open an account, you must complete registration by providing current, complete, and accurate information. You will then choose a username and password. You are entirely responsible for maintaining the confidentiality of your credentials and for any and all activities that occur under your account. Notify us immediately of any unauthorized use or other breach of security.

Modification of Terms. Spearwood Florist reserves the right to change the terms, conditions, and notices under which products are offered. You are responsible for regularly reviewing these terms. Your continued use of the website constitutes agreement to all such changes.

Links to Third-Party Sites. Our site may contain links to third-party websites (“Linked Sites”). Linked Sites are not under our control; we are not responsible for their content or operation. Inclusion of any link does not imply endorsement. You are responsible for reviewing the privacy statements and terms of use posted at Linked Sites.

Other Limitations. We reserve the right to sign out, terminate, or delete accounts that are inactive for an extended period, as determined at our discretion. WE MAKE NO WARRANTY THAT ANY SPEARWOOD FLORIST / FLOWER SHOP SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Updating Account Information

Please keep your contact information current to avoid missing correspondence or having delivery issues. If you have an online account, you can update your details via the “My Account” link. For assistance, contact us using the website contact form.

Floral Gifts & Gift Hampers with Alcohol/Liquor

The sale or supply of liquor together with flowers or a gift hamper delivered by Spearwood Florist/Flower Shop as a gift to a person other than the purchaser, vendor, or supplier can be performed provided that:

  • The gift will be delivered between 7:00 am and 7:00 pm; and
  • The recipient is at least 18 years of age; and
  • The quantity of liquor sold or supplied is not more than two litres; and
  • The gift is packaged so the recipient would be likely to know it was intended as a gift; and
  • The value of the liquor and its container is not more than half of the purchase price of the gift.